Start here: Mystake — a compact, action-first guide for anyone installing the app, making their first bets, or troubleshooting login and payments on the casino side. Read this as a checklist you can follow step by step; it focuses on what actually breaks, how to fix it, and how to avoid wasting time or money.
1) Before you install: quick prep
- Check your device: ensure the operating system version meets the app requirements and you have at least 200 MB free for cache and updates.
- Verify identity materials: a clear photo ID and proof of address will speed up verification later — scan them before you start.
- Decide your limit: pick a sensible deposit cap and a single-bet maximum. Write it down so you can commit to it when tempted by promotions.
2) Smooth sign-up and login
Use an email address you control and a unique, strong password. If the platform offers two-factor authentication, enable it immediately. If you encounter a failed login, try these fast checks: confirm you’re using the correct email (not a secondary account), reset the password via the official recovery flow, and clear the app cache or browser cookies. If CAPTCHA appears repeatedly, switch networks (mobile data vs. Wi‑Fi) to rule out IP issues.
3) Deposits, withdrawals and identity verification
Follow the verification steps in one sitting: submit ID, a selfie if requested, and proof of address. Delays usually happen because images are blurry, filenames contain non-Latin characters, or the proof of address is older than the allowed window. For payments, prefer card or e-wallets you control; bank transfers can be slower and sometimes require intermediary confirmations. When withdrawing for the first time, expect a quick manual check — plan for 24–72 hours.
4) How to navigate the app and place smarter bets
Open the app and familiarize yourself with three zones: sports market, live betting, and casino games. For sports, use the in-app filters to limit markets to the event types you understand. For live betting, set a strict stake limit because odds move quickly. For casino games, check return-to-player (RTP) information and bet size ranges before launching a session. Avoid chasing losses: if a single session hits your loss cap, close the app and wait 24 hours.
5) Promotions and bonus traps
- Read wagering requirements: a 30x bonus on free spins can be effectively worthless at low maximum-bet caps.
- Check game contribution: many slots contribute 100% to wagering, but table games often contribute less.
- Track expiration: set calendar reminders for bonus expiry to avoid losing value.
6) Common problems and fast fixes
- Payment declined — confirm card country matches account country and that 3D Secure is enabled.
- App crashes — update the app, then clear the app cache; reinstall only if problems persist.
- Verification paused — resubmit clearer scans and include a timestamped selfie if allowed.
7) Responsible play and bankroll controls
Use the platform’s built-in tools: deposit limits, cooling-off periods, and self-exclusion. Set a weekly loss limit tied to a percentage of your disposable income, not an aspirational recovery amount. If you feel urges to increase stakes after a loss, pause for at least 24 hours and review your activity history before continuing.
Takeaway — a one-minute checklist
- Prepare ID and decide limits before you install.
- Enable two-factor authentication at first login.
- Verify account fully before large deposits or withdrawals.
- Use filters and RTP info to choose bets or games.
- Apply deposit and session limits and stick to them.
Below are quick visual aids to help orientation:
